The Community Pharmacy Forward View, published by PSNC and Pharmacy Voice, with the support of the RPS English Pharmacy Board, on 30th August 2016, sets out the sector’s ambitions to radically enhance and expand the personalised care, support and wellbeing services that community pharmacies provide. In the scenarios outlined in the document, pharmacy teams would be fully integrated with other local health and care services in order to improve quality and access for patients, increase NHS efficiency and produce better health outcomes for all.

The Community Pharmacy Forward View sets out the organisations’ shared ambition for the sector, focused on three key roles for the community pharmacy of the future:

  1. As the facilitator of personalised care for people with long-term conditions
  2. As the trusted, convenient first port of call for episodic healthcare advice and treatment
  3. As the neighbourhood health and wellbeing hub

Read the Forward Viewcpfv-cover

Making it Happen

Working with colleagues across the sector, and based on the feedback on the initial vision document, we have been developing an outline implementation framework for the Community Pharmacy Forward View.  In this new document we:

Read ‘Making it Happen’


  • start to map out pathways toward the three future scenarios for community pharmacy that are described in the Forward View;
  • call on Government and NHS leaders to commit to working collaboratively with the sector to design and create this future together; and
  • invite colleagues from across the health and care system to share their own stories of taking steps along the pathways described, and the lessons learned on how progress can be accelerated and barriers removed.

Please share your feedback on the Community Pharmacy Forward View and Making it Happen